CRM
“The success of each company is individual approach to each client”. This statement is perfect when you have a few clients, but what to do when they are hundreds? How to provide in this volume an individual approach, which is so necessary for a successful and profitable existence in the market? Provide this only by efforts of managers - is unrealistic - regardless of the number of employed people, always will be a forgotten call or meeting. And with the departure of manager you can easily lose some customers and information.
CRM (Customer Relationship Management) - is not just a program, it is a set of tools for working with information that allows you to automate, streamline and improve business processes to interact with customers (sales, marketing, service) by taking into account the personal preferences of customers. CRM-system transfers communication with customers to a higher, productive level. You no longer have to waste time filling out a heap of unnecessary reports or creating weekly sales plans. You will forget about the lost of customer's data, stored on random pieces of paper. Your customer information will be structured according to categories and their significance for the company. Aurora company offers you benefit from the experience of advanced technology in the business. We carry out the implementation and development of software products that enhance the level of business processes. Integration of CRM-systems from leading manufacturers (Microsoft, Terrasoft), which emphasize your professional level of service and customer orientation.
We also have extensive experience in writing software enhancements (extensions) to the CRM-systems, among which we can offer you:
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In CRM is implemented possibility of taking into account messages in the system. E-mail messages can be either automatically or manually transferred from Outlook to CRM. This gives a range of tangible benefits:
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You can see the correspondence in one place, all clearly grouped and recorded;
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Ability to watch all correspondence in the context of the selected contact, regardless of who wrote whom;
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Ability to watch all correspondence in the context of the selected contractor employee, regardless of who wrote to whom;
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The possibility of a fully electronic business on the application / request. In one place, and will all correspondence with the contractor and the contact;
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Ability to transfer messages before send. In a standard module, you can send a letter, then go to the Sent Items and then it will be possible to transfer a letter into environment of Terrasoft;
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A more stable and fast work.
This module can be installed on any number of machines, at the same time for normal work you will not need any licenses Terrasoft. You can connect additional jobs to the system without buying additional licenses. The module can also be adapted to a specific task, which leads to the smallest possible number of operations. For example, to link by the code (the counterparty, contacts, etc.) need to make one mouse click, enter the code twice and press Enter. Operations are carried out immediately, making the work pleasant and efficient.
Development of the module and the ability to display in MS Outlook any information from CRM, makes it a useful tool for expanded use of data Terrasoft CRM for conducting your business.
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This module is built on technology. Net and is designed for a mass mailing to the addresses of contacts who are registered in Terrasoft CRM. Or for contacts, whose addresses are not in the database and that was entered by hand.
Benefits at a glance:
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You get the opportunity to commit information mailing for a large number of recipients (no restrictions, for example, 20,000 letters, 2 times a week). Group addresses for mailing are forming by the individual needs of the customer, and can be constructed based on the customer list or address of counterparties, and on the basis of marketing impact, using flexible filtering mechanisms on various parameters.
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To dispatch did not run with the customer's IP address, the mail server can be moved to a remote server and will in no way associated with your company - communication is effected from this server. This system is suited to work with Microsoft mail servers.
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You have the opportunity to work with the mailing list even when it is already running (for example, to suspend, modify, terminate, continue).
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4All messages are sent with the request to be notified of delivery and read. In the subsequent, a special program would receive responses, consisting of undelivered letters. Logging of the mailing are automatically sent directly to the CRM. If the e-mail address, specified in the customer card is incorrect, you'll see it in the record list.
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5Under "Newsletters" you can see the status for each letter of the mailing (sent, read, unread, bug, spam). Extended error report you can reveal by double-clicking. Retaliatory responses are processed by program that analyzes the contents of the letter on the basis of vocabulary of answers of mail-servers. On the basis of the dictionary defined the status of each message from the mailing list.
Mailer management module quickly and easily integrates into Terrasoft CRM.
Additionally, together with the mailer management module comes module of transfer messages from Outlook to Terrasoft.
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This refinement would restrict access to the software for the various working groups (marketing, sales, technical support department, etc.) at the level of the user interface and access rights to the data.
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Functional is used to analyze data on an arbitrary cut-off information.
OLAP-cube - a multidimensional data array, the array index which correspond to the dimensions or axes of the cube, and the values of array elements - measures of the cube. OLAP-Cube helps to analyse of multidimensional data from CRM with subsequent transfer of OLAP-Analysis in Microsoft Excel. You can change and edit this data, without resorting to Terrasoft CRM, simply in Microsoft Excel.
All developments are carried out based DBMS: MSSQL, Firebird.
The cost of individual modules depending on the number of man / hours, that was spent to create it, and are calculated on the basis of your technical requests to the module.
In fact, we can realize all your wishes to refine the CRM-system, including integration with 1C. Each program is configured on an individual basis, following the client's wishes. As a result, you get an individual product, which will be 100% meet your needs for efficient business.